Brian Beutler, CEO and Founder.

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Azure Communications Gateway is a managed, cloud-based voice gateway that simplifies connecting operator fixed and mobile voice networks to Teams Phone. It combines a high-availability, Teams-certified and mobile-standards-compliant Session Border Controller (SBC) with API mediation function—removing the need for disruptive voice network changes and substantial IT system integration projects.

Increase customer success by keeping pace with Teams innovation

Plan for the future with a service built to support new Teams calling features and functionality as they’re rolled out so your customers won’t have to wait.

Take a low-risk path to service monetization

Reduce financial risk with a pay-as-you-grow model, removing the need for one-time hardware spend, software upgrades, and disruptive end-of-life events of a build-your-own approach.

Enjoy a centralized support structure

Simplify troubleshooting with support tickets managed across operator networks and central, around-the-clock Microsoft support. Support logs are securely stored in Azure Data Storage.

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Metaswitch, a Microsoft company, is announcing a range of product enhancements to support Operator Connect Mobile. Microsoft’s Operator Connect Mobile seamlessly integrates users’ mobile identities with Microsoft Teams, allowing them to have a single, SIM-enabled phone number serving as their Teams, desk, and mobile number. Operator Connect Mobile uses the mobile phone’s native calling interface, providing a unified “green button” experience while leveraging the quality and reliability of the operator’s mobile network. The experience for the user is optimized voice quality compared to OTT channels supported on mobile today. Operator Connect Mobile leverages the same administrator interface as the Operator Connect service launched last year, making the onboarding and management of Teams numbers simple and consistent across all device end points.

Metaswitch support for Operator Connect mobile consists of two key components; A new software component called the Mobile Control Point (MCP) and the Managed Service for Teams Calling. MCP provides the anchor point between an operators mobile voice network and the Microsoft Teams phone system. MCP is based on Rhino, a carrier-grade application server utilized by a large number of mobile operators worldwide. Managed Service for Teams Calling, provides operators with a managed SBC (Perimeta), optional API bridge and expertise to rapidly go-to-market with this new mobile service offering for Teams as well as its Fixed Line predecessor, Operator Connect.

MCP’s service agility allows the operator to deeply integrate their mobile network with Microsoft Teams and enables operators to capitalize on new Teams features soon after they are made available. Operators who adopt MCP do not need to undertake custom development in their network each time a new Teams feature is introduced, reducing the time to market and cost traditionally associated with the rollout of new features to the user base. Mobile Control Point (MCP) is available in limited preview for operators who are part of the Operator Connect Mobile program, while Managed Service for Teams Calling is available now for both Operator Connect Mobile and Operator Connect.

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Con esta operación la multinacional, que hace unas semanas adquirió Affirmed Networks, amplía su oferta en telecomunicaciones y, sobre todo, en 5G.
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El 23 de abril Microsoft cerró la compra de Affimed Network, compañía especializada en soluciones de red móvil virtualizadas y nativas en la nube, y este jueves anunció la adquisición de Metaswitch Networks, proveedor de software de virtualización de red y soluciones de voz, datos y comunicaciones para operadores.

Con estas operaciones la compañía “tiene la intención de aprovechar el talento y la tecnología de estas dos organizaciones, extendiendo la plataforma Azure para implementar y aumentar estas capacidades a escala de una manera segura, eficiente y que cree un ecosistema sostenible”, menciona la compañía en su blog.

“A medida que la industria avance hacia 5G, los operadores tendrán la oportunidad de avanzar en la virtualización de sus redes centrales y progresar en un camino hacia un futuro cada vez más nativo de la nube. Microsoft continuará reuniéndose con los clientes donde están, trabajando junto con la industria a medida que los operadores y los proveedores de equipos de red desarrollen sus propias operaciones”, continúa.

La estrategia de la multinacional está clara: reforzar sus capacidades telco y mezclarlas con su saber hacer en el negocio cloud. Así lo asegura, por su parte, Don Alusha, analista de ABI Research: “Microsoft se está convirtiendo en una potencia en el ámbito de las redes de telecomunicaciones gracias a un incesante apetito por las adquisiciones. La compra de Metaswitch sigue a su reciente adquisición de Affirmed Networks y extiende la experiencia de Microsoft en la nube al dominio de las telecomunicaciones, desdibujando las líneas entre las empresas webscale y los operadores de telecomunicaciones. La experiencia de la firma de Redmond en infraestructura cloud y ahora tecnología de red móvil especializada, probablemente creará una competencia importante para los proveedores establecidos”.

Mientras Microsoft trabaja por cerrar el nuevo acuerdo, el vicepresidente corporativo de Azure Networking, Yousef Khalidi, ha adelantado que la “intención, con el tiempo, es crear alternativas modernas a la infraestructura de red, permitiendo a los operadores ofrecer servicios existentes y de valor añadido, con mayor eficiencia de costes y una inversión de capital más baja que en el pasado”.

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Following the release of the new Customer Portal, the 3CX Cloud Team brings you a brand new Deployment Wizard! Previously known as the PBXexpress, the system has undergone a complete overhaul, was updated to the latest APIs and includes many new features.

Restore in Self-Hosted
You can now upload backups up to 1GB, for hosted and self-hosted deployments. Backups are uploaded onto a secure storage pool within 3CX and are automatically deleted 24h after deployment.

If you are self-hosting your own instance of 3CX, you can now name your own 3CX instances, and we will include the CPU and RAM specs of the instance type for your convenience.

For customers who prefer to deploy 3CX via the hosting provider’s marketplace directly, we will be submitting new images to the providers with the release of v18 U1. Important to note that the 3CX deployment service offers more features.

Kio estas via nomo?

We don’t speak Esperanto yet but now you can enjoy the 3CX Customer Portal in Italian, German, Spanish, French, Portuguese and Russian including the 3CX certification program.

Try out our new 3CX Partner Portal

We’ve released a Beta version of the 3CX Partner Portal, which we invite you to try out. The portal incorporates many requests from our partners and channel sales executives, to help improve day to day operations.

The new Partner Portal includes:

A more flexible search
Better manageability of Hosted by 3CX installs
A refined interface to manage 3CX listings.
To access the new Partner Portal, login to http://customer.3cx.com/ and click “Try new portal (beta)” button in the top right.

Please note that in this Beta version, POCs and Leads cannot be managed from the new portal. We are working hard to bring you those features as soon as possible. Let us know your feedback in the community forum.

What’s next on the roadmap?
To smoothen the setup for MS Teams, we have partnered with a trusted root certification authority to generate certificates for MS Direct Routing deployments – a common pitfall during the setup process.

Digital Ocean will be added to the 3CX Deployment Wizard for self-hosting capabilities and we are in talks with a popular hosting provider in Russia.

For now, this shall be all, we hope you like the new services as much as we do. We look forward to hearing from you in our forum.

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Metaswitch is introducing a new way to help operators meet the rapidly changing needs of their business customers. Metaswitch Managed SBC for Operator Connect is a service that allows operators to easily meet the multi-tenant Session Border Controller requirement of the Operator Connect program by sourcing a managed service from Metaswitch.

The impressive growth of Microsoft Teams shows how business users have changed the way they communicate and collaborate. Increasingly, they are using Teams to make outside voice calls too. Microsoft Teams has nearly 250 million monthly active users and 80 million monthly active Teams Phone users. More than 1 billion calls were made in just one month as reported on Microsoft’s FY21 Q4 earnings call. Microsoft introduced the Operator Connect program to make it easier for operators to offer PSTN access to Teams users. It simplifies the importing and administration of phone numbers within Teams by directly interfacing with an operator’s phone network.

Managed SBC for Operator Connect is hosted in an operator’s Azure cloud tenant to support the requirements of Microsoft’s Operator Connect program and more easily provide PSTN services to Teams enterprise customers. The service includes the rapid deployment of our Microsoft-certified SBC in Azure, managed by Metaswitch.

Metaswitch’s dedicated service teams guides operators from design to implementation and service monitoring. We provide network design services, API integration support, service SLA delivery in partnership with your operations team, proactive and reactive troubleshooting, lifecycle management, monitoring, and managed ticket resolution.

Managed SBC for Operator Connect includes:

• All SBC upgrades
• 24×7 system health monitoring from our virtual Network Operations Center (NOC)
• Ticket resolution
• Platform onboarding
• Carrier service testing and certification

Benefits of the Managed SBC for Operator Connect service

• Faster time to market: A managed service simplifies the process of SBC deployment and API integration, freeing operators to focus on go-to-market activities.
• Financial simplicity: The rapid growth of Microsoft Teams has stressed the CAPEX planning models for operators. With typical budget cycles, it’s likely that the costs to support Operator Connect can quickly outpace forecasted spend. The Managed SBC for Operator Connect service shifts these costs to an OPEX model, directly pegging future costs to subscriber growth.
• API mediation: Our pre-built platform integrates with Operator Connect APIs to simplify call number management and track call detail records (CDR), with ready integration into an operator’s OSS/BSS platforms.
• Microsoft Teams alignment: Managed SBC for Operator Connect has been designed to support current and future Teams calling use cases.
• Service quality: Metaswitch is committed to delivering the best support in the market, enabling you to meet your business service level agreements (SLAs).
  To learn more about the Metaswitch Managed SBC for Operator Connect service, please contact us to discuss how we can simplify and accelerate the deployment of your Operator Connect solution.

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¡Compartimos excelentes noticias! Ken Cooke ha sido ha sido nombrado como el nuevo presidente y CEO de #TeleswitchInternational. Ken, como prefiere ser nombrado dentro de la industria, asumirá las riendas de nuestra compañía, en la cual ha estado operando inicialmente como socio desde sus inicios y ahora como líder gerencial.

¡Desde este espacio, queremos felicitar a Ken por su nuevo rol y esperamos que a través de su guía sigamos creciendo en esta cada vez más importante industria!

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